Subscription agencies and bookstores
Fundación Infancia y Aprendizaje offers to subscription agencies and bookstores special discounts and a fully customized attention, the fruit of our experience of more than 30 years as publishers.
Contact us at the addresses provided below to benefit from these discounts.
To order subscriptions, obtain information about invoicing, payments, paper issues shipments, address changes, renewals, and any other subscription-related matters, contact our subscription management department, Maxipack:
Avda. del Sistema Solar, 3A&
28830 San Fernando de Henares
Telephone: +34 916775360 Fax: +34 916749301
To place queries regarding online access to subscribed journals, institutional subscriptions and distribution policies, books and journals distribution licencing, and any customized claims, contact our customer care department:
Pº Naranjo de Bulnes, 69
28707 San Sebastián de los Reyes
Monday - Friday 10 am to 6 pm
Useful tips for agencies and bookstores
Always provide your customers with our subscription number (in the form 51xxxx). That is the code that will enable us to correctly identify their subscription, specially in order to grant online access (read the Terms and conditions and Online subscription activation sections).
Always provide end customers' full, specially institution name and email address. This is very important for the following reasons:
1) Online access activation process improves substantially, regarding both speed and security, if agency-provided end customer data match customer-provided activaction claims data
2) Subscription processes sometimes result in institutions cancelling their subscriptions and ordering them again; if subscription agencies or libraries have not provided end customers' data is is highly likely that the customers will experience inconveniences and trouble with their subscriptions (not benefitting from special discounts for being subscribed to two journals, or lose online access privileges, for instance)
3) FIA is constantly looking for ways to improve our services to our mutual customers. Market knowledge (institutions names) and contact with end customers (prior agency or bookstore consent) is of great help in our endeavor for service improvement
FIA is committed to make no use of end customer data that goes against the subscription agency's or bookstore's interests, or that jeopardize their role as sole subscription provider. In no event will FIA contact end costumers without prior consent from the subscription agency or bookstore..